Contact The HOP


Phone Number:

(254) 933-3700 or toll-free 1-800-791-9601
  • To schedule an Urban STS trip for the future, use extension 5009
  • To speak with a dispatcher about an Urban STS trip already scheduled on the day of service, use extension 5008
  • To schedule a Rural trip for the future, use extension 5014
  • To speak with a dispatcher about a Rural trip already scheduled on the day of service, use extension 5005
  • To speak with a customer service representative, use extension 5010



Mailing Address:

Hill Country Transit District
4515 W. US 190
Belton, Texas 76513



Fax Number:

(254) 933-3724 Fax



For Concerns or Complaints:

Please call (254) 933-3700 or toll-free 1-800-791-9601, use extension 5010 and your complaint will be taken and investigated.  The HOP considers its obligation to full compliance with ADA requirements seriously, and is pleased to assist anyone with their concerns.



Request for Reasonable Accommodations

The HOP has a policy whereby requests from passengers for reasonable modifications may be considered. Passengers may face unusual circumstances whereby The HOP may be able to make slight modifications to the regular course of service if the passenger with a disability cannot otherwise fully use the services for their intended purpose. For more information, please consult the STS Passenger Guide.