THE HOP SPECIAL TRANSIT SERVICE

Section 223 of the Americans with Disabilities Act of 1990 (ADA) requires that public entities that operate non-commuter fixed route transportation services also provide complementary paratransit service for individuals unable to use the fixed route system. The HOP Special Transit Service (also referred to as Complementary Paratransit Service or Paratransit Service) is provided to those individuals with disabilities that are prevented from using the fixed route bus system for their particular trip needs.

Eligibility for complementary paratransit service is directly related to the inability of a person with a disability to use the existing fixed route system. The Special Transit Service (STS) of The HOP is designed to assist those qualified individuals who are unable to ride the fixed route bus system, including those who are unable to get to or from the system, or to board, ride, or disembark from the fixed route vehicles, which are fully accessible.  The Special Transit Service is only available for qualified individuals and a Personal Care Attendant, or one companion.  Additional companions may ride based on space availability.

ADA paratransit standards are provided for in 49CFR37.123 of the Code of Federal Regulations.

In Killeen, transportation services are limited to the urbanized area of Killeen as defined by federal regulations. In Temple, transportation services are limited to the city limits of Temple and that portion of the city limits of Belton that lies within the urbanized area of Temple as defined by federal regulations. Verification of trip origin/destination eligibility will be made at the time of booking.

Special Transit Service Passenger Guide

Fixed Route Service

Don’t forget about our Fixed Route Service (FRS)! 

Our FRS buses travel routes with regular frequency, and you may be able to use FRS for some or all of your trips.  If you are able to use FRS instead of STS for trips, you will find several advantages:

·         No need to call ahead for reservations.  With FRS, we are ready when you are.

·         Same day service is always available on a FRS service day.  Unfortunately, we cannot provide same day service on STS.

·         No need to schedule a return trip.  Just get on the next FRS bus.

·         Lower fares.  STS fare is $2.00 for each one-way trip.  With your STS ID card from the HOP, you can board any of our FRS buses for 50 cents.

For FRS route information in Temple, call 778-3636.  In Killeen, call 616-6800.